Transferees
Q: Why does it take "X" number of workings days to move my car?
A: Law only allows our drivers to drive 550 miles per day. They must have at least one day off per week,
known as down time, to rest. Therefore, transit times are based on working or calendar days.
Q: Why can the household goods mover get my furniture to me in a week and it takes you
longer to deliver my car?
A: Depending on the size of your household goods shipment, your delivery time will vary with the van line
as well. If you have a large load that takes up the majority of the truck, your household goods can get
there in the time it takes for the driver to drive there. A car carrier has up to 8 - 10 spots on the
carrier. Different vehicle owners can occupy all of these spots. With that, the driver has to make up to
ten stops along his route. In some cases, your vehicle could be the last vehicle that fills up that
carrier, thus making the transit time shorter because the driver will not have to wait to fill his load.
Q: Can I fill my car with boxes or clothes?
A: It is not suggested. Our insurance only covers the vehicle. It does not cover any personal belongings
left inside. Shipping those items with a household goods carrier is the best way to make sure they
arrive safely. Items that are left inside the car during shipment will bounce around and could get
damaged or they could damage the vehicle interior. Also, the carrier must be weighed at the Department of
Transportation (DOT) weigh stations. If the carrier is considered over weight, the DOT officer has the
right to ask the driver to discard any such items to lower the weight of the carrier or the driver will be
ticketed and fined.
Q: How will my vehicle be moved?
A: We move all vehicles on car carriers, the same way the vehicle moved from the factory to the new car
dealership. For more information on the shipment process, please view our Virtual Car Move.
Q: Is my vehicle going to be driven?
A: No. Your vehicle will only be driven on and off the car carrier. Therefore, only a ¼ tank of gas is needed for
shipment.
Q: What type of insurance coverage do you have?
A: AutoRelocationPlus, Inc. has a $100,000 Contingent Cargo Liability insurance policy. In addition, all trucks
carry $1,000,000 in liability insurance.
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Corporations
Q: I ship my vehicles with the van line, why should I use your service?
A: On occasion, whenever the van lines have the opportunity to load additional household goods from
another transferee, they will remove the vehicle from the van and have another car carrier haul it. By
establishing a relationship with a car carrier, you will be comfortable knowing who is handling your
transferees' move. Also, you have a 50% chance of vehicle damage when the car is loaded on the
household goods carrier.
Q: How do you move the vehicles?
A: All vehicles are moved on car carriers built specifically to haul vehicles. Vehicles are tied down using
the factory equipped tie downs that every vehicle has in the chassis. For a look at how we move vehicles,
please look at our Virtual Car Move.
Q: Why does it take you longer to deliver a vehicle?
A: Unlike the household goods van that may load one or two households at a time for shipment, car
carriers have 8 - 10 spots to fill. In most cases, a car carrier has to make a stop or pickup for each
slot on their truck, thus resulting in a little longer delivery spread. Keep in mind that many of our customers
pre-ship a transferees vehicle prior to household goods and save on car rental expense at the new
destination rather than waiting for the entire family and household items to make the move.
Q: Why are your costs lower than the household goods carrier?
A: When a vehicle is shipped on a household goods van, they must charge you according to the
weight of the vehicle. Rating is quickly accomplished since standard, per shipment pricing is used - weight
is not a factor and "bulky article" or "additional handling/loading" charges never apply.
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